Our Process

Consultation

Usually, we suggest starting your kitchen or bathroom remodelling with a visit to our showroom to discuss your plan and view our displays for ideas. But during this period of physical distancing, the health and safety of our staff and clients is most important, so we have temporarily closed our showroom to walk-in traffic. We are however, making our services available to you by private appointments to our showroom or through Skype or Zoom.  

To begin, just email us an inquiry and one of our expert designers will reply and make an appointment with you.

In our initial discussion, we’d like to hear about your plans, see pictures, drawings or ideas you have collected concerning your renovation. To help our design team better understand your functional, aesthetic, and architectural needs, we would also like to see your current space, through photos you send or during your video call. This is also a good time to discuss your budget and timeline. Ideally, we want to gather all the important details to help our designers create the kind of space you envision.

This process may take a couple of meetings, but it is worth the extra time spent so we can confidently move forward into the design stage.

Design

This is where creating your new space starts to take shape. Our designers consider all your input, augment it with their knowledge of ergonomics, colour and functionality and create a customed-designed 3D rendering of your new kitchen or bathroom. This is an opportunity for you to see how our designers used your input to create a layout that is best for you and your family. The design stage is also a time for collaboration as we work together to finalize the cabinetry, countertops, flooring, wall colours and other design elements.

If an in-home visit is necessary to measure the area, a small fee is applicable. The fee is credited to your order once we proceed with the plans.

Installation

With the final design completed, our experienced installation team is now ready to take the design from virtual into reality. Working closely with contractors and our trade partners, we develop a project timeline that ensures your installation runs smoothly. From initial tear out to the final finishes, our professional and courteous team takes meticulous care with every detail of your installation. Our focus on quality assures you that your space will not only look beautiful, but it will also stand the test of time.

Follow-Up

Our Home Team is always available during regular business hours to answer any product or design feature questions you may have about your new installation. We guarantee our workmanship for one year from installation and all our products are covered under the suppliers’ guarantee.